Policies
Welcome to our Policies page. Here, you will find important information regarding our payment, scheduling, and other key operational procedures. These policies are designed to ensure a smooth and transparent experience for all our clients. Please review them carefully, as they outline the terms and conditions that govern our services.
COMPENSATION
BEFORE IDEATION
Ideation & Conceptualization
Ideation and conceptualization refer to any process involving brainstorming, creative thinking, idea development, problem-solving, and strategy formulation related to a client’s project. This includes, but is not limited to, developing concepts, sketches, mood boards, copywriting drafts, design prototypes, or strategic frameworks.
Compensation Requirement
All ideation, brainstorming, and solution development work will only commence after a formal agreement and initial compensation have been received from the client. This includes both the time spent generating ideas and any materials developed in the ideation phase.
Initial Consultation Fee
An initial consultation fee or retainer will be charged before any idea generation begins. This fee ensures that the creative professional’s time is compensated for the consultation, brainstorming, and the development of initial concepts. This fee is non-refundable and will be credited toward the overall project cost upon agreement to proceed.
Preliminary Research and Strategy Development
Any preliminary research, strategic insights, or idea exploration done on behalf of the client will also require compensation. No in-depth research or strategic thinking will be undertaken before an initial deposit or consultation fee is received.
PAYMENT
Payment and Scheduling Policy
To secure production dates, a non-refundable deposit of 50% is required. Once the deposit is received, you may select your preferred production date(s).
The remaining balance must be paid in full no later than 48 hours (2 days) prior to the scheduled production start date.
Please note that the full project balance is due in advance, and production will not commence until payment is received.
Late Payments
Late payments ( Invoiced Deposits, Final Payments) incur an interest charge of 2% of total project cost to be paid before a production begins.
Accepted Payment Methods
The following payment methods are accepted: Bank Transfer, PayPal, Credit Card, Debit Card.
Project Delay Clauses
Work will stop or be delayed until payment (Complete Project Balance, Late Fees, or Repeat Changes Fee) is received.
SCHEDULING
Clear Communication
​Communication Channels: Email is the preferred method to be used to communicate any changes. Immediate confirmation (or acknowledgment) is needed to accommodate changes requested.
Changes to Scheduling
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Advance Notice: 48 hours (2 days) are required for rescheduling meetings, productions, or deadlines. The more notice given, the easier it is for everyone involved to adjust their plans.​
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Late Notice Fee: We impose a late rescheduling fee of 2% of Total Project Cost if a change is requested at the last minute (for example, with less than 48 hours' notice). This could apply to client meetings and internal meetings, and Production Scheduling.
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Repeated Changes: If a client or team member requests 3 or more changes to the schedule of meetings, productions, or deadlines, a 2% fee of the Total Project Cost will be implemented in order to reschedule the Production, deadline, or meeting.
RAW FOOTAGE
PERMISSION TO USE FOR MARKETING
CLIENT PROJECT USAGE PERMISSION FOR MARKETING
At 100,000 ARTS , we’re proud of the work we create and the relationships we build with our clients. We believe that showcasing the projects we’ve collaborated on helps us grow as a creative studio while honoring the efforts of our clients. To keep things transparent and fair, we've outlined how we use client projects for marketing purposes, including social media and our website.
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By entering into an agreement, clients acknowledge and grant us the permission to feature the final deliverables of their project in our marketing efforts. This includes but is not limited to, social media posts (Facebook, Instagram, LinkedIn, Twitter, etc.), website portfolios, case studies, and promotional content.
Scope of Usage
The types of content that may be used include:
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Final Deliverables: Photos, videos, designs, and other finished assets
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Behind-the-Scenes Content: If agreed upon, we may also use behind-the-scenes shots, work-in-progress footage, or “making-of” content to highlight the creative process
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Project Highlights: Posts featuring client testimonials, project details, or the impact of the work
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These materials may appear in posts, ads, website galleries, or project showcases. We may also use snippets of work (e.g., video clips, photos) for marketing materials like email newsletters or digital ads.