Policies
Welcome to our Policies page. Here, you will find important information regarding our payment, scheduling, and other key operational procedures. These policies are designed to ensure a smooth and transparent experience for all our clients. Please review them carefully, as they outline the terms and conditions that govern our services.
PAYMENT
Payment and Scheduling Policy
To secure production dates, a non-refundable deposit of 50% is required. Once the deposit is received, you may select your preferred production date(s).
The remaining balance must be paid in full no later than 48 hours (2 days) prior to the scheduled production start date.
Please note that the full project balance is due in advance, and production will not commence until payment is received.
Late Payments
Late payments ( Invoiced Deposits, Final Payments) incur an interest charge of 2% of total project cost to be paid before a production begins.
Accepted Payment Methods
The following payment methods are accepted: Bank Transfer, PayPal, Credit Card, Debit Card.
Project Delay Clauses
Work will stop or be delayed until payment (Complete Project Balance, Late Fees, or Repeat Changes Fee) is received.
SCHEDULING
Clear Communication
​Communication Channels: Email is the preferred method to be used to communicate any changes. Immediate confirmation (or acknowledgment) is needed to accommodate changes requested.
Changes to Scheduling
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Advance Notice: 48 hours (2 days) are required for rescheduling meetings, productions, or deadlines. The more notice given, the easier it is for everyone involved to adjust their plans.​
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Late Notice Fee: We impose a late rescheduling fee of 2% of Total Project Cost if a change is requested at the last minute (for example, with less than 48 hours' notice). This could apply to client meetings and internal meetings, and Production Scheduling.
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Repeated Changes: If a client or team member requests 3 or more changes to the schedule of meetings, productions, or deadlines, a 2% fee of the Total Project Cost will be implemented in order to reschedule the Production, deadline, or meeting.